No merchandise may be returned without prior written authorization from Premier Polysteel®.
To request a return authorization, please contact your sales representative or our team directly with the following information:
Authorized returns must be carefully packed and in saleable condition. A 50% restocking fee applies to all returns where the error is not the fault of Premier Polysteel®. All authorized returns must be shipped insured and freight prepaid by the customer.
Benches and other products featuring custom precision-cut lettering, logos, or personalized text cannot be returned or exchanged as they are manufactured specifically for each order and cannot be resold.
Shipments leave our facility FOB Northwood, Iowa. Upon delivery, inspect your order carefully and note any visible damage with the carrier before signing. If damage is observed, report it to Premier Polysteel as soon as possible.
Returns related to product defects or warranty issues are handled separately under our 20-year limited warranty. Please visit our warranty page for details.
To initiate a return or discuss a warranty claim, please contact our sales team:
Phone: (877) 746-3826
Email: sales@premierpolysteel.com
To make a warranty claim, please submit a request through our contact page and include the following details:
Our customer service team will review and respond to your request as soon as possible.
For questions, contact our customer service team at 877-746-3826.
